Privacy
Policy

01Overview

Nawasena Creative Studio ("Nawasena," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, store, and safeguard your data when you:

• Visit our website at nawasenaworks.com
• Fill out our consultation form or contact forms
• Engage our content creation, storytelling, or brand strategy services
• Interact with us via email, social media, or other communication channels

By using our website or engaging our services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our website and services.

02Information We Collect

We collect different types of information depending on how you interact with us:

Information You Provide Directly

• When you submit our consultation form: name, email, WhatsApp number, social media accounts, industry, service interest, and goals
• When you communicate with us via email, WhatsApp, or other channels
• When you participate in discovery sessions or strategy calls
• When you share brand assets, content, or account access for service delivery

Information Collected Automatically

• Device and browser information (type, version, operating system)
• IP address and approximate geographic location
• Pages viewed, time spent on pages, navigation patterns
• Referral source and search terms used to find our website
• Cookie and pixel data (see Section 6 for details)

03How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery — To provide, manage, and improve our content creation, storytelling, and brand strategy services
• Communication — To respond to your inquiries, schedule consultations, send project updates, and deliver work
• Account Management — To manage client accounts, access social media platforms on your behalf (when authorized), and coordinate deliverables
• Payment Processing — To issue invoices, process payments, and maintain financial records
• Improvement & Analytics — To understand how visitors use our website, identify popular content, and improve user experience
• Marketing — With your consent, to send relevant updates, insights, or promotional content about our services. You can opt out at any time
• Legal Compliance — To comply with applicable laws, regulations, legal processes, or enforceable governmental requests

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another related purpose that is compatible with the original purpose.

04Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers — We share data with trusted third-party tools used to operate our business (e.g., Google Workspace for email and documents, Google Sheets for form submissions, payment processors). These providers are bound by confidentiality obligations
• With Your Consent — We may share information with third parties when you have given us explicit consent to do so
• Legal Requirements — We may disclose information if required by law, regulation, legal process, or governmental request
• Protection of Rights — We may disclose information to protect our rights, property, or safety, or that of our clients or the public
• Business Transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with continued protection under this policy

05Data Storage & Security

5.1 Storage Location

Your data is primarily stored on secure servers provided by our service providers (including Google services). Data may be stored in locations outside your country of residence, including in the United States, Singapore, or other jurisdictions where our service providers operate.

5.2 Security Measures

We implement reasonable technical and organizational security measures to protect your personal information, including:

• Encrypted data transmission (SSL/TLS) for our website
• Access controls limiting data access to authorized personnel only
• Secure storage of client files and communication records
• Regular review and updates to our security practices

5.3 No Absolute Guarantee

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

06Cookies & Tracking

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us improve your browsing experience and understand how our site is used.

6.2 Types We Use

• Essential Cookies — Required for basic website functionality. These cannot be disabled
• Analytics Cookies — Help us understand how visitors interact with our website (e.g., Google Analytics). These are anonymous and do not personally identify you
• Functional Cookies — Remember your preferences and settings to improve your experience

6.3 Managing Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being set. Note that disabling certain cookies may affect website functionality.

07Third-Party Services

Our website and services may integrate with or link to third-party platforms. These include:

• Google (Analytics, Workspace, Sheets) — For website analytics, email communication, and form data collection
• Social Media Platforms — Instagram, TikTok, YouTube, LinkedIn, and others for content distribution and client account management
• Payment Processors — For processing invoice payments (specific providers disclosed in relevant agreements)
• Hosting Providers — For website hosting and content delivery

Each third-party service has its own privacy policy. We encourage you to review their policies. We are not responsible for the privacy practices of third-party services, and this policy does not apply to them.

08Your Rights

Depending on your location, you may have certain rights regarding your personal information:

To exercise any of these rights, please contact us at nawasenaworks@gmail.com. We will respond to your request within 30 days. We may need to verify your identity before fulfilling your request.

09Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Active Engagement — Throughout the duration of our professional engagement and any subsequent support period
• Legal Obligations — As required by applicable laws, regulations, or professional standards (e.g., tax and financial record retention requirements)
• Legitimate Business Purposes — Such as resolving disputes, enforcing our agreements, or maintaining security

When data is no longer needed, we will securely delete or anonymize it. Specific retention periods for different data categories are determined based on the nature of the data and applicable requirements.

10Children's Privacy

Our services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete that information. If you believe a child has provided us with personal information, please contact us.

11Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes:

• We will update the "Last updated" date at the top of this page
• We may provide additional notice through our website, email, or other reasonable means for significant changes
• Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy

We encourage you to review this page periodically to stay informed about how we protect your information.

12Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

We aim to respond to all privacy-related inquiries within 30 business days.